End-to-End Furnishing Service
No space feels complete without the right furniture. Whether you're outfitting your entire home, refreshing key areas, or adding depth and cohesion, we curate a bespoke selection of furniture, rugs, and decorative lighting. Plus, we manage procurement and delivery, ensuring a seamless experience from start to finish.
What's Included
Terms and Conditions
1. Structure of Agreement
(a) These Terms are between Furnishd and the Client (as such terms are defined in clause 1).
(b) If the Client requests Services from Furnishd during the Term, the details of such services will be set out in the SOW.
(c) Each SOW forms a separate agreement governed by these Terms.
(d) The following order of precedence applies in the event of an inconsistency:
(i) a SOW; and
(ii) these Terms.
2. Term
These Terms commence on the Agreement Date and continue until the later of:
(a) 12 months on and from the Agreement Date; or
(b) the completion of Furnishd’s Services and delivery of the Deliverables in the applicable SOW,
until otherwise terminated in accordance with its terms (Term).
3.1 General obligations
The Client must:
(a) provide Furnishd with clear, accurate, complete and up-to-date information and immediately notify Furnishd if the information changes;
(b) carry out its obligations under this Agreement in a timely and efficient manner;
(c) do all things necessary to enable Furnishd to perform its obligations under this Agreement, including providing Furnishd or a third party identified by Furnishd with the necessary access to the Client's systems, data and Personnel; and
(d) not make or publish any false, disparaging, malicious or defamatory statement (whether written or oral) about Furnishd, its Related Bodies Corporate, the Personnel of any of those entities, or the Services.
3.2 Specific obligations
The Client must comply with:
(a) this Agreement;
(b) the reasonable directions, policies (including the Delivery Policy and Return Policy) and procedures of Furnishd or a third party identified by Furnishd; and
(c) all Laws and industry standards in its use of the Services and Deliverables and performance of its obligations under this Agreement.
4.1 Obligations
Furnishd must:
(a) use reasonable endeavours to provide the Services and Deliverables in accordance with the SOW and these Terms; and
(b) provide the Services and Deliverables with reasonable care and skill.
4.2 Qualifications
The obligations under clause 4.1 will not apply in the event of:
(a) any non-conformance which is caused, or contributed to, by:
(i) the Client’s use of the Services contrary to Furnishd's instructions or the terms of this Agreement; or
(ii) a third party’s act, omission or delay;
(b) a Force Majeure Event.
5. Third Party Providers
5.1 Furnishd as a conduit
(a) As part of the provision of the Services, Furnishd acts as a conduit, facilitating the Client’s access to third party products and services (Third Party Products) provided by third party suppliers (Third Party Providers).
(b) Furnishd:
(i) makes no representations and will have no liability or obligation in relation to any Third Party Providers and Third Party Products; and
(ii) does not endorse, sponsor or approve any Third Party Providers and Third Party Products. It is the Client’s responsibility to determine that such products or services meets the needs of its business or requirements and are suitable for the purposes for which they are used.
5.2 Refunds, changes or exchanges of Third Party Products
(a) The Client may submit a request to change, return, or exchange a Third Party Product, purchased as part of the Services. Furnishd may, acting reasonably, approve such requests on a case-by-case basis.
(b) Any refunds, changes or exchanges of Third Party Products are subject to the policies and procedures of Third Party Providers (as applicable).
6.1 Payment
(a) The Client must pay the Fees as specified in the relevant SOW.
(b) The Fees are payable in Australian dollars within 7 days of the invoice date, unless otherwise agreed between the parties.
(c) If the Client fails to pay the Fees by the due date, or any other amounts owing to Furnishd, Furnishd may:
(i) suspend further performance of the Services and delivery of the Deliverables under the relevant SOW;
(ii) set off the outstanding amounts against any amounts owed to the Client by Furnishd under the relevant SOW; and
(iii) terminate the relevant SOW.
(d) The Client must pay Furnishd all costs and expenses incurred in recovering any outstanding Fees, including legal costs.
(e) The Client’s payment of the Fees is evidence of:
(i) approval of the corresponding Deliverable or Service;
(ii) the fact that it has reviewed and verified all documents and details provided by Furnishd, including the product specifications and quantities outlined in the shopping schedule.
(a) A reference in this clause to a term defined or used in A New Tax System (Goods and Services Tax) Act 1999 (Cth) is a reference to that term as defined or used.
(b) All amounts in this Agreement are exclusive of GST, unless otherwise specified.
(c) If GST is imposed on a supply made under, or in connection with, this Agreement, the recipient of the supply must pay Furnishd an amount equal to the GST payable on the supply in addition to, and at the same time as, any consideration for the supply.
(a) The Client may request a variation to the Services or Deliverables in an executed variation letter or a document of a similar nature (Variation Request) at any time.
(b) Furnishd must notify the Client after receiving a Variation Request of its acceptance or rejection of the Variation Request.
(c) Furnishd:
(i) is under no obligation to accept the Variation Request; and
(ii) may update the scope of work, Fees and estimated completion dates as a precondition to accepting the Variation Request.
(d) A Variation Request is only effective if signed by both parties. A signed Variation Request will be incorporated into this Agreement and references to 'Services', 'Fees', 'Completion Date' and any other term defined or specified in the relevant SOW will include a reference to those updated terms in the signed Variation Request, unless otherwise agreed by the parties.
(a) Furnishd owns the Furnishd IP.
(b) Subject to Furnishd’s receipt of the Fees, Furnishd grants to the Client a non-exclusive, revocable, non-transferrable and non-sub-licensable licence to use the Furnishd IP for the purpose of implementing the Deliverables as part of the Project. The Client must not reproduce, distribute or use the Furnishd IP for any other purpose, without Furnishd’s prior consent.
8.2 Client IP
(a) The Client owns the Client IP.
(b) The Client grants to Furnishd a royalty-free, worldwide, non-exclusive, non-revocable, perpetual, transferrable and sub-licensable licence to use the Client IP for the purpose of implementing the Deliverables as part of the Project.
(a) Furnishd owns the Developed IP.
(b) Subject to Furnishd’s receipt of the Fees, Furnishd grants to the Client a non-exclusive, revocable, non-transferrable and non-sub-licensable licence to use the Developed IP for the purpose of implementing the Deliverables as part of the Project.
(a) The Client acknowledges that the Services and Deliverables may include Third Party IP and the Client’s rights to use the Services and Deliverables is subject to the Third Party IP.
(b) Any rights the Client may have to access Third Party IP is limited to:
(i) the extent of Furnishd’s ability to license such rights to the Client;
(ii) its ability to pass on such rights to the Client; and
(iii) the relevant Third Party IP usage terms or licence.
(c) Except as expressly stated in this Agreement, the Client obtains no right, title or interest in the Third Party IP.
(d) It is the Client’s sole responsibility to determine that specific products or services, introduced or used by it meets the needs of its business or requirements and are suitable for the purposes for which they are used.
8.5 Right to publish and credit for design work
(a) The Client grants Furnishd permission to use and publish, in any medium:
(i) its name, logos and trade marks;
(ii) images and videos relating to the Project, with reference to the fact that the Client is a customer of Furnishd and its involvement in the Project, unless otherwise agreed by the parties.
(b) Furnishd may elect to be credited for the Developed IP or Project in any publication or presentation.
The Client warrants on a continuing basis that:
(a) the use of the Client IP by Furnishd will not infringe any Third Party IP;
(b) it has received all consents required to allow Furnishd to freely use the Client IP without infringing any third party's rights, including Moral Rights; and
(c) it will use the Services in accordance with any usage restrictions specified in this Agreement or by Furnishd or a third party identified by Furnishd.
10. Liability, indemnity and disclaimer
(a) To the fullest extent permitted by Law, Furnishd:
(i) excludes all express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise), in connection with the Services or Deliverables (including any variations in colour and pattern which may occur between product samples and the final Deliverables);
(ii) is not liable for Consequential Loss suffered by the Client or a third party which arises out of, or in connection with, this Agreement;
(iii) is not liable for the acts and omissions of third parties; and
(iv) is not liable for any Loss to property or for personal injury or death.
(b) Furnishd’s aggregate liability under this Agreement to the Client or any third party, however arising, is limited to the Fees paid by the Client to Furnishd, that is the subject of the Claim, in the 6 months preceding the Claim.
The Client indemnifies, and must continue to indemnify, Furnishd, its Related Bodies Corporate, and the Personnel of those entities, from all Loss incurred by them, and all Claims against them, arising out of, or in connection with:
(a) any of the Client’s representations or information being false, inaccurate or misleading;
(b) the Client's infringement of Furnishd IP or Developed IP;
(c) the Client’s breach of this Agreement;
(d) the Client's use of the Services or Deliverables;
(e) an act or omission by the Client in connection with this Agreement.
The Client acknowledges that any advice given by Furnishd is a guide only and does not constitute the provision of specialist advice, such as structural, construction or building advice.
10.4 Survival
This clause 10 survives termination of these Terms.
(a) Either party may terminate a SOW, subject to clause 1(b).
(b) If the Client:
(i) terminates a SOW before the Services have commenced, the Client must pay a Cancellation Fee (subject to clauses 1(d) and 11.1(e)); or
(ii) terminates a SOW after the Services have commenced, the Client will not receive a refund of the Fee paid for the Services and Deliverables.
(c) Either party may terminate a SOW with immediate effect if the other party:
(i) commits a material breach of the SOW (including a failure to pay any Fees) that is incapable of remedy;
(ii) commits a material breach of the SOW (including a failure to pay any Fees) that is capable of remedy and fails to remedy that breach within 10 Business Days of receiving notice of the breach; or
(iii) suffers an Insolvency Event (and the Corporations Act (Cth) 2001 does not prevent termination).
(d)The parties agree and acknowledge:
(i) Furnishd will, in its discretion, determine when Services under the SOW have commenced, including any preparatory work, preparation of design scopes or shopping schedules;
(ii) once Services have commenced, the Client will not be eligible for a refund of the Fee.
(e) For the purposes of this clause, Cancellation Fee means a fee equal to 10% of the Fee if the Client terminates a SOW before the Services have commenced.
(f) The parties acknowledge that the Cancellation Fee is a reasonable pre-estimate of Furnishd’s loss in the event of cancellation, albeit that such pre-estimate may not prove to be an accurate reflection of the true loss suffered by the Company in any particular case, and that clause 1(b)(ii) is reasonable and necessary for the protection of Furnishd’s legitimate business interests.
11.2 Termination of these Terms
On termination or expiry of all SOWs, either party may terminate these Terms by giving 30 days' notice to the other party.
(a) Termination of a SOW will not affect these Terms or any other SOW in effect at the time of termination.
(b) Termination of a SOW or these Terms will not affect any rights or obligations which may have accrued prior to termination, including for any prior breach.
(c) On and following termination of a SOW:
(i) all licences and rights granted under, or in connection with, that SOW will immediately terminate; and
(ii) the Client must pay any outstanding amounts owing under that SOW to Furnishd within 7 days after termination.
(d) On termination of these Terms, the Client must:
(i) immediately stop using Furnishd IP and Developed IP; and
(ii) permanently destroy or return all copies of the Confidential Information of Furnishd on request, and certify to Furnishd that it has done so.
12.1 Confidentiality obligations
A Receiving Party must:
(a) maintain the confidentiality of the Confidential Information and not disclose it, or allow it to be disclosed to a third party, except:
(i) where expressly permitted to do so under this Agreement;
(ii) with the prior consent of the other party; or
(iii) to its officers, employees or legal advisers who have a need to know for the purposes of this Agreement and are aware the Confidential Information must be kept confidential; or
(iv) as required by Law; and
(b) take reasonable precautions to maintain the secrecy and confidentiality of the Confidential Information.
The confidentiality obligations in these Terms do not extend to information:
(a) disclosed to a party which, at the time of disclosure, is rightfully known to or in the possession of that party and not subject to an obligation of confidentiality on that party;
(b) that is public knowledge (except because of a breach of these Terms or any other obligation of confidence); or
(c) required to be disclosed by Law or any Government Agency, or for the enforcement of these Terms,
whether before, on, or after the Agreement Date.
12.3 Damages inadequate
Each party acknowledges that:
(a) damages may be an insufficient remedy for a breach or suspected breach of this clause 12 by the Receiving Party; and
(b) the Disclosing Party may seek equitable relief (including interim or injunctive relief) as necessary to remedy or prevent the breach, without having to prove any special damage arising from the breach or suspected breach.
This clause 12 survives termination of these Terms.
(a) Each party must comply with Furnishd’s Privacy Policy and Privacy Laws in relation to Personal Information provided or made available to it under this Agreement.
(b) The Client warrants that:
(i) it has obtained the necessary consents to disclose the relevant Personal Information to Furnishd and permit Furnishd to use the Personal Information under this Agreement; and
(ii) the owners of the Personal Information are aware that Furnishd may use and disclose their Personal Information in accordance with this Agreement.
(c) The Client must immediately notify Furnishd and provide sufficient details if any consent referred to in clause 13(b) is withdrawn.
(d) The Client must keep adequate records of its compliance with this clause 13.
(e) The Client must immediately notify Furnishd if it becomes aware of a privacy complaint or an allegation of a breach of Privacy Laws by any person, or a privacy related investigation or enforcement action by a regulatory authority, in connection with this Agreement.
14.1 Consequences of a Force Majeure Event
If a Force Majeure Event prevents a party from performing any of its obligations:
(a) as soon as reasonably practicable, that party must give the other party notice of the Force Majeure Event; and
(b) that party is excused from performing its obligations which it is prevented from performing, for the duration of the Force Majeure Event, subject to it notifying the other party.
14.2 No release from obligation to pay money
A Force Majeure Event does not excuse a party from any obligation to pay money.
14.3 Termination for extended Force Majeure Event
If a Force Majeure Event prevents a party from performing its obligations to a material degree for more than 30 consecutive days, the other party may terminate this Agreement by giving 5 Business Days' notice.
(a) Before commencing court or tribunal proceedings (except for interlocutory or interim relief), the parties must refer any dispute under or relating to this Agreement to a nominated representative of each party to endeavour to resolve the dispute within 30 days.
(b) If the dispute is not resolved with this period, either party may initiate court or tribunal proceedings.
(c) Each party must continue to perform its obligations under this Agreement during the dispute.
Each party warrants that it has:
(a) been given an adequate opportunity to read this Agreement;
(b) understood the extent and nature of its obligations under this Agreement before agreeing to it; and
(c) received independent legal advice about this Agreement or otherwise waived its rights to do so.
17. Notices and electronic communications
A notice, consent, agreement, approval, waiver, direction or similar given or required under this Agreement:
(a) must be in writing, in English and signed by, or sent by email from, a person authorised by the sender;
(b) must be delivered to the recipient in person or by email or registered post to the email or address in the Party details section of this Agreement, or as otherwise notified by the receiving party; and
(c) is deemed to be given by the sender, and received by the recipient:
(i) if delivered in person, on delivery;
(ii) if sent by email, at the date and time the email was sent, as recorded by the sender’s email server, unless the sender receives an automated delivery failure notice, in which case notice is deemed not to be given or received; or
(iii) if sent by registered post, 5 Business Days (or 10 Business Days, if posted outside Australia) after the date it was posted.
17.2 Electronic communication
The parties consent to giving and receiving notices electronically.
18.1 Authority
Each party warrants it has the authority to enter into, and perform its obligations under, this Agreement including giving all consents, rights or powers.
18.2 Costs
Each party must pay its own costs for the negotiation, preparation, execution and performance of this Agreement.
18.3 Entire agreement
This Agreement constitutes the entire agreement between the parties in relation to, and supersedes any prior conduct, arrangement, agreement or understanding of, its subject matter.
18.4 Relationship of parties
(a) Unless otherwise provided in this Agreement, no party is authorised to bind another party.
(b) Nothing in this Agreement creates an employment, agency, trust, partnership, fiduciary or joint venture relationship between any of the parties.
18.5 Set off
Furnishd may set off amounts owed or payable under this Agreement against amounts payable to the Client.
18.6 Severability
If any part of this Agreement is or becomes invalid or unenforceable under any law, it is severed in the relevant jurisdiction but only to the extent it is invalid or unenforceable.
18.7 Approvals and consent
Except as set out in this Agreement, a party may:
(a) give or withhold approval or consent at that party’s discretion; and
(b) give approval or consent subject to conditions.
18.8 Variations
This Agreement may only be amended or replaced by a written agreement, signed by all parties.
18.9 Waivers
A waiver of a right, power or remedy must be signed by the party giving it and cannot be implied by conduct, delay or failure to act.
18.10 Counterparts
(a) This Agreement, and any subsequent variation, may be signed or accepted in counterparts.
(b) All documents, or counterparts, may be signed or agreed to electronically via DocuSign or similar platform.
(c) All signed or accepted counterparts, together with any electronic transaction record, together constitute 1 document.
18.11 Survival
Each obligation and warranty capable of future operation will continue in force after this Agreement is fully performed or has otherwise ended.
18.12 Governing law and jurisdiction
(a) This Agreement is governed by the laws in force in Victoria, Australia.
(b) Each party irrevocably submits to the exclusive jurisdiction of courts exercising jurisdiction in Victoria, Australia and waives any right to claim that those courts are an inconvenient forum.
19. Definitions and interpretation
Agreement means these Terms, the applicable SOW and any other document referenced in those documents.
Agreement Date means the date the last party signs these Terms.
Applicable Law means any law, regulation, mandatory guideline or standard, ordinance, court ruling or requirement or direction of a Government Agency, or similar, in any jurisdiction in which this Agreement is performed, or governing the Services or a party to this Agreement anywhere in the world.
Approval means any approval of a Government Agency, permit, licence, authorisation, registration or similar required under any Law in connection with this Agreement.
Business Day means a day that is not a Saturday, Sunday or gazetted public holiday in Melbourne, Victoria, Australia.
Claim means any claim, demand, remedy, suit, action, proceeding, right of action, claim for compensation or claim for abatement of any monetary obligation, whether arising under contract (including this Agreement), in tort (including negligence), at common law, in equity, under statute, under an indemnity or otherwise.
Client means a client of Furnishd, the details of which are set out in an applicable SOW.
Client IP means all Intellectual Property owned or licensed by the Client, and includes any enhancements, modifications or derivatives of the Client IP made after the Agreement Date, and excludes the Developed IP.
Confidential Information means, in relation to a Disclosing Party:
(a) the following information, regardless of its form and whether the Receiving Party becomes aware of it before, on or after the Agreement Date:
(i) information that is, by its nature, confidential;
(ii) information that the Disclosing Party designates as confidential; or
(iii) information the Receiving Party knows, or ought to know, is confidential;
(b) all notes and other records prepared by the recipient based on or incorporating information in clause (a) above; and
(c) all copies of the information, notes and other records in clauses (a) and (b) above,
and in the case of Furnishd, includes Furnishd IP, Developed IP and Third Party IP.
Consequential Loss means any of the following, however arising and even if it is reasonably contemplated by the parties at the Agreement Date:
(a) incidental, special, remote or unforeseeable loss;
(b) loss of revenue, profit, income, bargain, opportunity, use, customers or clients, uptime, business, contract, goodwill, or anticipated savings, loss or corruption of data, loss of use of data, loss caused by business interruption, or the cost of obtaining new financing or maintaining existing financing, but excluding loss of any amounts that, other than for the act or omission of a party, would have been payable under this Agreement;
(c) costs or expenses incurred to prevent or reduce loss or damage which otherwise may be incurred or suffered by a third party; or
(d) loss or damage set out above in paragraphs (a) to (c) that is incurred or suffered by or to a third party.
Deliverables means the tangible deliverables produced or generated as a result of the Services, as specified in a SOW.
Developed IP means all Intellectual Property created or developed by Furnishd under this Agreement, and excludes Furnishd IP.
Disclosing Party means a party to this Agreement who discloses or makes available Confidential Information to the Receiving Party.
Fees means any fees payable by the Client for the Services and Deliverables under this Agreement.
Force Majeure Event means an event or circumstance:
(a) that is beyond the reasonable control of a party;
(b) which that party is not reasonably able to prevent or overcome; and
(c) which prevents that party from performing a material obligation under this Agreement,
including, subject to satisfaction of the foregoing:
(a) extreme weather events, fire or natural disaster;
(b) acts of war, riots, terrorism or vandalism;
(c) failure or shortage of power supplies or other essential utility;
(d) pandemic, epidemic or other widespread threat to human health (including an outbreak or recurrence);
(e) strike, embargo or industrial disturbance;
(f) government imposed shutdown or closure;
(g) a change in Applicable Law.
Furnishd means HomePal Technology Pty Ltd (ACN 627 330 214), with a registered address at Suite 6, 112 Rokeby Street Collingwood, Victoria, 3066.
Furnishd IP means all Intellectual Property owned or licensed by Furnishd and all modifications, enhancements, derivations and updates to it.
Government Agency means any governmental, judicial or statutory body with authority or jurisdiction over this Agreement or a party.
Insolvency Event means any of the following:
(a) a receiver, receiver and manager, liquidator, provisional liquidator, controller or any form of external administrator has been appointed over either party or any property belonging to either party;
(b) an event occurs which gives any person the right to seek an appointment referred to in paragraph (a);
(c) a party proposes or takes any steps to enter into a scheme, arrangement, agreement or compromise with its creditors or call a meeting of creditors;
(d) a party suspends payment of its debts generally;
(e) a party becomes bankrupt or insolvent within the meaning of the Corporations Act 2001 (Cth) or a party has a bankruptcy petition presented against it; or
(f) an application is made to a court or a resolution is passed or an order is made for the winding up or dissolution of a party or an event occurs that would give any person the right to make an application of this type.
Intellectual Property means all design concepts and materials, copyright, trade marks, patents, operations, software or systems, trade names and domain names, rights in goodwill, rights in Confidential Information or other intellectual property rights, whether under statute, common law, equity, and whether registered or unregistered and including all applications for, and renewals or extensions of, such rights and all similar rights which subsist or will subsist now or in future in any part of the world.
Laws means any applicable rules of common law, principles of equity, international, federal, state and local laws, statutes, rules, regulations, proclamations, ordinances and by-laws and other subordinate legislation, rulings or legal requirements anywhere in the world, including Privacy Laws.
Loss includes any loss, cost, expense or damage, regardless of whether it is:
(a) direct or indirect;
(b) present or future;
(c) fixed or ascertained; or
(d) arising by Law,
including Consequential Loss.
Moral Rights means the right of attribution of authorship, the right not to have authorship falsely attributed and the right of integrity of authorship as defined in the Copyright Act 1968 (Cth) (or equivalent legislation).
Personal Information means data by which a person may be personally identified, including a person's name, postal address, email address, phone number and any other information a person collects, including personal or personally identifiable information under applicable Privacy Laws.
Personnel means a party's directors, officers, employees, agents, consultants, contractors or sub-contractors.
Privacy Laws means applicable privacy data protection and anti-spam laws, rules, regulations, best practices and regulatory guidance, including the Privacy Act 1988 (Cth) and any other equivalent Law.
Project means the concept design and design development project at the premises specified in a SOW.
Receiving Party means a party to this Agreement who obtains Confidential Information of the other party to this Agreement.
Services means the services to be provided by Furnishd to the Client, as detailed in a SOW, or as notified to the Client from time to time.
SOW means the transaction underlying the Services provided via the following service pages:
which are accepted and processed by Furnishd.
Term has the meaning in clause 2.
Terms means these Services Terms and Conditions.
Third Party IP means any Intellectual Property owned or licensed by a third party, including in relation to stock images, designs and floorplans.
In the interpretation of this Agreement, unless stated otherwise:
(a) a reference to AUD, $A, dollar or $ is to Australian currency;
(b) a reference to a party is to a party to this Agreement and includes the party’s successors and permitted transferees and assigns and if a party is an individual, includes executors and personal legal representatives;
(c) a reference to a person includes a natural person or legal entity;
(d) a reference to time is a reference to time in Victoria, Australia;
(e) if an obligation must be performed or an event must occur on a day that is not a Business Day, the obligation must be performed or the event must occur on or by the next Business Day;
(f) an obligation or liability assumed by, or a right conferred on, 2 or more parties binds or benefits them all jointly and severally;
(g) words such as 'including' or 'for example' do not limit the preceding words;
(h) all grammatical forms of defined terms have a corresponding meaning;
(i) singular includes the plural and vice versa;
(j) a provision of this Agreement must not be construed against a party on the basis that party was responsible for preparing it; and
(k) the main body of this Agreement will prevail to the extent of any inconsistency with any other part of this Agreement.
Last updated: 1st August 2024
Commencement Date
The commencement date of your project will be confirmed upon your purchase. Typically this will be within 1-2 weeks from the time of your purchase.
Cancellation Policy
We understand that there may be instances where you may need to cancel your order due to a change of mind.
If you decide to cancel your order before the commencement date, we will provide you with a full refund of your payment, minus a 10% cancellation fee. This fee is non-negotiable and will be deducted from the total amount of your refund.
Please note that once the work has begun, we are unable to offer any refunds for any reason, as our team will have already begun to invest time and resources into your project.
We understand that every situation is unique, and we are committed to working with you to find a solution that meets your needs. If you have any questions or concerns about our refund policy, please don't hesitate to contact us at hello@furnishd.com.au.
Natalie from Merewether, New South Wales
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